Warranty Administrator at Angela Krause Ford

Warranty Administrator

For over 30 years, Krause Auto Group has built a reputation rooted in one simple philosophy: take care of peopleboth our customers and our employees. Our longevity is driven by a culture where team members are valued, supported, and given the opportunity to grow. Here, you're never just a numberwe invest in you as an individual, celebrate your achievements, and promote from within.

With a portfolio of 12 world-class brandsincluding BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotusacross Georgia, South Carolina, North Carolina, and Florida, we offer unmatched opportunities for career growth and advancement.

What We Offer

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental and vision insurance
• Paid vacation, holidays, and PTO
• Career advancement opportunities strong promote-from-within culture
• Employee discounts on products and services
• Family-owned and operated environment
• Long-term career stability

Position Summary

The Warranty Administrator plays a critical role in ensuring accurate and timely processing of warranty claims while maintaining compliance with manufacturer guidelines. This role partners closely with service, parts, and accounting teams to ensure efficiency, accuracy, and customer satisfaction.

Key Responsibilities

• Process, submit, and track manufacturer warranty claims in a timely and accurate manner
• Review repair orders for completeness, accuracy, and compliance with warranty requirements
• Assign proper labor operation codes, failure codes, and required administrative data
• Communicate with Service Advisors to define warranty claim scope and ensure proper documentation
• Coordinate with manufacturers and vendors regarding parts, claims, and reimbursements
• Monitor and reconcile warranty receivables; partner with accounting to ensure prompt payment
• Follow up on outstanding, rejected, or returned claims and resubmit as needed
• Maintain organized records of all claims, statuses, and supporting documentation
• Stay current on factory recalls, policy updates, and procedural changes
• Manage inventory of parts designated for return, inspection, or disposal
• Build and maintain strong relationships with manufacturer representatives and warranty partners
• Provide weekly reporting to Service Management on claim status and performance
• Ensure all customer and service records meet manufacturer and compliance standards
• Escalate any concerns that may impact dealership operations, compliance, or customer experience

Qualifications

• Previous warranty administration experience preferred
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a team environment
• Proficiency in Microsoft Office
• General accounting knowledge preferred
• Valid driver's license with a clean driving record

Krause Auto Group is an equal opportunity employer committed to creating an inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all employees and applicants.