Warranty Analyst at Stowers Machinery

Knowledge and Skill RequirementsStrong understanding of warranty processes and guidelines.Ability to analyze reports and identify machines approaching hardship status.Proficiency in reviewing work orders for compliance with warranty timeframes.Excellent organizational and documentation skills.Preferred Qualification(s)Technical knowledge of Caterpillar and non-Caterpillar machinery.Familiarity with warranty management systems and reporting tools.Education RequirementsHigh school diploma or equivalent required.Associate degree or technical certification in business administration or related field preferred.Essential Job FunctionsPrepare and submit warranty claims reports and discounts accurately.Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.Review and monitor claim statuses notifying supervisors of grievances or recovery issues.Run regular reports to identify machines in hardship status and advise supervisors.Inspect work orders to ensure compliance with warranty guidelines and coverage periods.Leadership ResponsibilitiesNo direct supervisory responsibilities.Expected to work independently and demonstrate ownership of tasks.Preferred Experience and SkillsPrevious experience in warranty administration or service operations.Strong analytical and problem-solving skills.Proficiency in Microsoft Office Suite and related software.Excellent written and verbal communication skills.Physical and Mental RequirementsAbility to sit for extended periods while working on a computer.Strong attention to detail and mental focus for reviewing claims and reports.Occasional lifting of files or documents (up to 20 lbs).Work EnvironmentOffice setting with frequent interaction with service and parts departments.Standard business hours with occasional overtime during peak periods.Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live work and raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.Required Experience:IC Key Skills Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA/QC Employment Type : Full-Time Department / Functional Area: Administration Experience: years Vacancy: 1