Warranty Manager at Terex Corporation

Job Description:Join our Team: Warranty ManagerWatertown SDJoin our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Manager to contribute to the Commercial Operations Team.At Terex Utilities we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. Were dedicated to driving quality innovation embracing diversity and creating an environment where everyone feels valued and respected. Were committed to excellence in everything we do and were seeking talented individuals who share our passion and values to join our team.As a Warranty Manager at Terex Utilities based in Watertown South Dakota you will be responsible for overseeing all aspects of warranty operations for Terex Utilities equipment. This role ensures timely and accurate processing of warranty claims manages internal approval workflows and supports customer satisfaction through effective resolution of warranty-related issues. The Warranty Manager collaborates cross-functionally with service sales technical support and product support teams to uphold warranty standards and drive continuous improvement thru quality an delivery enhancements.What youll doWarranty OperationsManage the full lifecycle of warranty claims ensuring timely validation documentation and resolution along with approval workflows.Oversee warranty spend and ensure alignment with SG&A budget targets.Maintain accurate records and reporting of warranty trends issues and financial impact.Establish administer and clearly communicate standard and extended warranty policies.Project ManagementServe as a key contributor to Project Trident translating warranty data into actionable quality improvements.Collaborate with the quality team to drive corrective actions and integrate warranty insights into product development.Field Team & Safety ManagementSupervise a direct field team member involved in warranty-related repairs.Ensure compliance with safety protocols during field service activities especially for product recalls and campaign management.Customer Experience & Delivery ImpactAddress customer concerns related to warranty and delivery issues.Coordinate with Branch Managers Service Managers Field Service Supervisors and Regional Product Support Managers to resolve complex warranty issues.Cross-Functional CollaborationPartner with sales service and product support teams to align warranty practices with business goals.Provide feedback loops between warranty data and operational teams to improve delivery and quality metrics.LeadershipMentor and develop team members to fill skill gaps and strengthen departmental capabilities.Provide training and support to team members on warranty policies procedures and systems.Monitor competitors offerings and with Senior Leadership Team guidance adjust as required.What youll bring Bachelors degree in business administration Engineering or related field or equivalent experience. 2 years of experience in a supervisory or managerial role.Strong analytical and problem-solving skills.Proficiency in Oracle Business Suite (CRM and SMS) Microsoft Office Power BI and QlikSense.Excellent communication presentation and interpersonal skills.Ability to manage multiple priorities in a fast-paced environment.Knowledge of customer and product support fundamentals and processes.Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same.Ability to influence others via communication to get desired results.Salary: The compensation range for this position is $100000 - $125000 annually/salary. Pay is based on several factors including but not limited to education work experience certifications etc.Why join usWe are a global company and our culture is defined byour Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Check out this video! The Terex purposeSafety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.Our top priority is creating an inclusive environment where every team member feels safe supported and valued.We make a positive impact by providing innovative solutions engaging our people and operating in a sustainable way.We are committed to helping team members reach their full potential.Through innovation and collaboration our vision remains forward-looking and we aim to be a catalyst for change inspiring others tobuild a better world for generations.We offer competitive salaries Team Member bonus of xx% hybrid working private healthcare xxx holidays pension life assurance LinkedIn Learning on site free parking card Please amend this section to suit the position.For more information on why Terex is a great place to work click on the link! Careers Terex CorporateThis above description is non-exhaustive and there may be additional duties in accordance with the role.If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.About Terex:Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.Additional Information:We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.Required Experience:Manager Key Skills Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA/QC Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 100000 - 125000