Web Chat Operator at Eagle Bend Manufacturing

Eagle Bend Manufacturing is seeking a dedicated and customer-focused Virtual Web Chat Operator to join our team. This role involves providing real-time online support to our customers ensuring a seamless and positive experience.Responsibilities:Respond promptly and professionally to customer inquiries through web chat.Resolve customer issues by clarifying problems and determining solutions.Collaborate with other departments to provide accurate and timely information.Maintain detailed records of customer interactions and transactions.Identify and escalate priority issues requiring immediate attention.Keep up-to-date with product knowledge and company policies.Requirements:High school diploma or equivalent required.Proficient typing speed with excellent grammatical skills.Strong problem-solving abilities and attention to detail.Ability to handle multiple chats simultaneously.Familiarity with CRM systems and practices is a plus. Key Skills Forklift,Calipers,Basic Math,Heavy Equipment Operation,Math,Packaging,Mechanical Knowledge,Paving,Fireworks,Clamp Truck,Excavator,Manufacturing Employment Type : Remote Experience: years Vacancy: 1