Web Chat Operator at Eagle Bend Manufacturing

Eagle Bend Manufacturing is seeking a dedicated Virtual Web Chat Operator to handle customer inquiries and support via our online chat platform. Join our team to provide exceptional customer service and ensure a seamless user experience.Responsibilities:Respond promptly and professionally to customer inquiries through the web chat platform.Identify and escalate complex issues to the appropriate department for resolution.Maintain detailed records of customer interactions and transactions.Ensure customer satisfaction by providing accurate and timely information.Collaborate with team members to improve customer support processes.Requirements:High school diploma or equivalent.Proficient in using web chat and customer service software.Strong written communication skills and attention to detail.Ability to multitask and manage time effectively.Problem-solving skills and a customer-oriented mindset.Availability to work flexible hours. Key Skills Forklift,Calipers,Basic Math,Heavy Equipment Operation,Math,Packaging,Mechanical Knowledge,Paving,Fireworks,Clamp Truck,Excavator,Manufacturing Employment Type : Remote Experience: years Vacancy: 1