Web E-Chat Representative US Remote at Advanced Turf Solutions

Job Description:We are currently seeking a Web E-Chat Representative to join our remote team in the US. As a representative of Advanced Turf Solutions you will be responsible for providing excellent customer service through online chat support. Your role will involve assisting customers with product inquiries order processing resolving complaints and fostering positive relationships with clients.Job Responsibilities:Respond to customer inquiries and provide product information through online chatAssist customers with placing orders tracking shipments and resolving any issuesProactively engage with customers to ensure their needs are met and provide a positive experienceMaintain accurate records of customer interactions and transactionsCollaborate with other team members to continuously improve customer service processesStay up-to-date on product knowledge and industry trends to better assist customersEssential Qualifications:Excellent written communication skillsStrong customer service orientationAbility to multitask and prioritize in a fast-paced environmentProficiency in using online chat tools and CRM systemsHigh attention to detail and accuracyDesired Experience:Previous experience in customer service or sales rolesExperience working in the green industry or related fieldKnowledge of turf products fertilizers pesticides and seed is a plusExperience with e-chat support or online customer serviceSalary & Benefits:Salary range: $45000 - $85000 per yearCompetitive benefits package including health insurance paid time off and retirement savings planOpportunity for career growth and professional developmentWork remotely from anywhere in the USRequired Skills:Communication SkillsAttention to DetailEmpathyActive ListeningProblem-SolvingPatienceProduct KnowledgeTime ManagementMultitaskingTechnicalTeamworkDecision-MakingInterpersonal Skills Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full Time Experience: years Vacancy: 1