Weekend RN or LPN-Telephone Triage-Work 24 Paid 30-FT Benefits at Hospice Of The Western Reserve

THIS POSITION IS SATURDAY AND SUNDAY 8A-8:30P. THE ROLE IS LOCATED ON-SITE AT OUR HEADQUARTERS. THIS SCHEDULE QUALIFIES FOR FULL BENEFITSJOIN US IN MAKING THE MOST OF EVERY DAY!Hospice of The Western Reserve operates in celebration of the individual worth of each life we strive to relieve suffering enhance comfort promote quality of life foster choice in end-of-life care and support effective grieving.WHY USWe believe that our success starts with our greatest asset: OUR EMPLOYEES!We live our shared core values in everything we do:COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.We have a passion for purpose driven work! Do youJOIN OUR FAMILY!Our Clinical Agents (Telephone Triage RNs) provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings. Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process.WHAT YOU WILL DO:Answer escalated calls from families hospital staff nurses pharmacies patients etc and providers to begin assessing situation and gaining understanding of the patients specific care needs and begin advising care.Triage inbound calls for multiple health care professionals and families and provide intervention (be it advise or dispatch)Demonstrate calm and attentive presence expert administration of care and a unwavering spirit of compassionResponsible for relaying updated or new provider contact information to staff and management.Accurately document inbound/outbound patient information in agencys EMR and associated systemsProvide a next level medical advice to supporting agents by being in a ready status in the Five9 system to assist.Perform other duties as assignedSUCCESS CAPABILITIES:High School Diploma or Equivalent required.Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body. A Registered Nurse License (RN) in the State of Ohio2-4 years of clinical support of triage or call experience in medical settingPrefer a minimum of 3 years recent clinical experience in a physicians office hospice or palliative care work home health critical care and or emergency roomRelevant experience includes direct patient triage clinical phone triage demonstrated excellence in clinical assessment using nursing process or adult/pediatric nursing care in a physician or hospital settingExcellent verbal and written communication skillsExcellent clinical judgment and decision-making skillsAbility to adapt to effectively handle stress and difficult situationsAbility to work with minimum direction and supervisionStrong attention to detailAbility to work in a team environmentProven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality typesAbility to multitask set priorities and mange time effectively; ability to listen type and update records simultaneouslyProficient with computersFamiliar with EMR systems and practices (Suncoast preferred)DETAILS:Total Rewards Package to include Retirement Health Dental Vision voluntary benefits and Corporate DiscountsTuition AssistanceExempt roleTechnology PackageProtocols in place for wellbeing during COVID-19CONDITIONS OF EMPLOYMENT:Compliance to Annual Flu Shot Policy or ability to provide exemption documentationProvide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directedProvide an active drivers licenseAbility to provide proof of eligibility to work in the United States.High level of integrity ethics and professionalism.NOTE: The responsibilities of this position are described above and they may be subject to change at any time due to reasonable accommodations or other reasons. Also this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.Applicants who may need reasonable accommodations to complete the application process may contact:Careers at Hospice of the Western Reserve17876 St. Clair Ave.Cleveland OH 44114216.383.2222 or Hospice of the Western Reserve is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams and we encourage people from all backgrounds to apply. Key Skills Sales Experience,Microsoft Office,Customer Service,Communication skills,Microsoft Outlook,Microsoft Word,Business Management,Benefits Administration,Microsoft Excel,Insurance Sales,Customer relationship management,Human Resources Employment Type : Part-Time Experience: years Vacancy: 1