Wellness Implementation & Enablement Consultant - Retirement Plan Solutions at Lincoln Financial

Wellness Implementation & Enablement Consultant - Retirement Plan Solutions

This role will serve as the operational leader responsible for bringing Lincoln's wellness strategy to life within the Retirement Plan Solutions business. Working across Product, Distribution, Customer Experience, Marketing, Operations, and external partners, you will lead successful launch, enablement, adoption, and ongoing optimization of wellness solutions. While implementation excellence is a core responsibility, success in this role extends beyond launch. The ideal candidate will use adoption, engagement, and performance insights to continuously refine communications, customer touchpoints, and enablement strategies to reduce friction, improve customer outcomes, and maximize utilization. This role is ideal for someone who enjoys building scalable programs, solving operational challenges, and driving measurable business impact through execution and continuous improvement.

What you'll be doing:

• Lead the implementation and launch of new wellness solutions, ensuring operational readiness, stakeholder alignment, and successful go-live execution.
• Partner with Product, Distribution, Marketing, Customer Experience, Operations, and external vendors to develop scalable implementation and support models.
• Create and execute enablement strategies, training programs, and sales support materials that help teams confidently position and activate wellness offerings.
• Own adoption and utilization performance, establishing metrics and monitoring engagement trends across the wellness portfolio.
• Analyze customer, client, and business performance data to identify barriers to adoption and opportunities for increased engagement.
• Continuously evolve customer communications, engagement campaigns, onboarding experiences, and key touchpoints to improve utilization and reduce friction.
• Lead post-launch optimization efforts, translating customer feedback, partner input, and performance insights into actionable enhancements.
• Build and maintain strong relationships with strategic partners and vendors to ensure successful delivery, issue resolution, and ongoing program performance.

What we're looking for:

• Must-haves: 3 - 5+ Years experience in relationship management or implementation that directly aligns with the specific responsibilities for this position. Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations. Excellent written and verbal communication skills as well as ability to communicate knowledgeable and credibly with senior management and internal constituents. 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• Nice-to-have: Experience managing products, programs, or services beyond initial launch, using adoption, utilization, and customer outcome metrics to drive continuous improvement and business growth.

Application Deadline: Applications for this position will be accepted through 9/29/2026 subject to earlier closure due to applicant volume.