WELLNESS SPECIALIST - NORTH AUSTIN! at Peoples Rx - Austin's Favorite Pharmacy

Job DescriptionJob DescriptionJoin Our Team as a Wellness Specialist at Our North Austin location!Are you passionate about natural health and enjoy helping others on their wellness journey? As a Wellness Specialist, you advise customers toward the path to wellness through lifestyle, supplementation and nutrition. Wellness Specialists utilize product information to educate customers and assist them in making smart health and product decisions. Our Wellness Specialists thrive by being team-oriented, reliable, organized, and self-motivated with an emphasis on strong customer service skills and interest in natural health. Wellness specialists are expected to have excellent communication skills with friendly, flexible, and adaptable attitudes towards the various duties and diverse customers that we encounter at Peoples Rx.Key Competencies:Customer service oriented; friendly, helpful, respectful, and a genuine caring attitude towards peopleFlexibilityMultitaskingInitiativeSelf starterListening skillsProblem solvingWillingness to learnAttention to detailMotivatedPositive attitudeTeam playerExcellent communication skillsBenefits for Part Time include:401(k) with employer matchEmployee Assistance Program (EAP)Employee DiscountAdditional Benefits for Full Time also include:Paid Time Off (Vacation & Sick)Holiday PayHealth, Dental, Vision and Life InsuranceHealth Savings Account (HSA)Job Requirements:Knowledge or background in nutrition, natural health and wellnessMust be at least 18 years of ageFriendly, service-oriented and understanding with peopleAt least 1 year retail/customer service experience, ability to multitask and work in a fast-paced retail settingFlexibility in scheduling - Available to work openings, closings, as well as SaturdaysAble to lift 50 lbs and stand for 8 hoursAble to travel to other PeoplesRx locations if necessaryFamiliarity with nutritional supplementsJob Duties and Responsibilities:1. Customer Service:Promptly greet all customers and offer assistanceAdvise customers towards the best path to wellness through lifestyle, supplementation, and nutrition. Follow 7-minute rule and abide by DSHEA guidelinesAssist customers with finding products by placing special orders or by calling other stores.Seek help from experienced team-members if customer needs an educated redirect towards their primary care physician, a wellness practitioner, a pharmacist, a manager, the urgent care or the ERAnswer phones and provide excellent customer service or connect to the appropriate personMaintain professionalism and courtesy with both customers and co-workers in challenging situationsFinalize the customer experience by checking shoppers out at the registerProcess customer returns to ensure customer satisfactionEnsure that everyone has a positive experience and leaves happyBe available to rotate through opening and closing shifts, weekends and holidays, as needed2. Inventory Maintenance:Check in shipments and stock products on shelvesMaintain an organized backstock area and restock shelves so that oldest product is in the front, names of products are clearly visible and shelves appear neat and organizedAlert buying team to customer interest in products that we don’t stock, or to new or recent information that may change consumer buying patternsIdentify soon-to-expire product and alert buyer for appropriate actionParticipate in preparation for bi-annual inventory count3. Store Maintenance:Clean/dust shelves, empty trash/recycling, sanitize common areas: bathroom, kitchen, cleaning fridges and freezers, bathroom cleaning rotation, spot cleaning floors, glass cleaningEnsure that the store is well-presented at all timesProfessional Development:Engage in ongoing training at the store level including lunch and learns, team meetings and reviewing new product information from manufacturersFulfill continuing education hours as required for wellness specialistsSelf-study through outside programs, book borrowing and general interestStay current with new information regarding store procedures, changes in products, re-calls, and new products added to inventoryProfessionalismUphold a positive attitude in the workplaceBe respectful to all fellow employees and customersFollow dress code (blue smock with name tag)Maintain a professional and courteous relationship with customers and co-workers