Wholesale (Credit and Operations) Support Specialist at Mercedes-Benz US

Wholesale (Credit and Operations) Support Specialist

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Working at Mercedes-Benz Financial Services is more than a job it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond beginning day one:

• Get rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
• $6k for undergraduate
• $8k for graduate

The Wholesale (Credit and Operations) Support Specialist is a member of the Wholesale (Credit and Operations) Support team that is responsible for managing all related Wholesale (Credit and Operations) systems for Mercedes-Benz Financial Services. This position requires subject matter expertise and business support for Wholesale (Credit and Operations) systems including configuration and functionality, as well as collaboration with business and IT stakeholders regarding the prioritization, development, testing and release of enhancements to Wholesale (Credit and Operations).

This position interacts with teams and stakeholders across MBFS, from Finance & Controlling to Business Operations, IT, Marketing and OGC, among others. The purpose of these interactions is to ensure the Wholesale (Credit and Operations) systems work effectively for the current and future purposes of the company, within the business and legal frameworks that it operates.

Responsibilities:

• Responsible as a primary business support and subject matter expert for Wholesale (Credit and Operations). Responsible for system functionality, including business rules, database querying, regulatory requirements, and configuration.
• Participate as SME in the development of corporate initiatives (Digital Transformation, etc.) as they relate to system data, functionality and end-user experience in the current and future environments
• Participate in enhancement planning, development and testing in Wholesale (Credit and Operations). Responsible for the development of documentation for system enhancements in Wholesale (Credit and Operations)
• Develop test strategies, plan resource requirements and conduct and supervise testing activities in support of projects and ongoing system release management
• Responsible for validating financial enhancements that have an established system or manual control in place for internal compliance testing purposes on a regular basis

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 5 years of overall work experience. Preferred experience includes:

• Accounting
• Business - General
• Customer Service
• Finance

Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration

Additional Knowledge:

• 1 year of experience with Accounting or financial calculations preferred
• Automotive finance experience in the aforementioned areas preferred

Skills:

• Analytical Skills Ability to collect data and establish facts and identify trends and variances
• IT Skills
• PC Skills Microsoft Office
• Problem Solving Skills

Additional Skills:

• Any experience with Sopra Business Solutions and their products is a major plus. Specifically, experience with Sopra Financing Platform - Wholesale.
• Attention to detail
• Ability to connect business processes with system business logic
• Experience in supporting a system application
• Customer Focus
• Learning and Growth
• Planning
• Organizing
• Teamwork & Collaboration