Wholesale CS Operations Coordinator at Good American

Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality style and substance in every size 00-32 we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016 by Emma Grede and Khloé Kardashian to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history has evolved into an iconic and inclusive fashion line of denim ready-to-wear swim and accessories.The Wholesale CS Operations Coordinator supports the daily functions of the operations team by coordinating workflows maintaining organized processes and ensuring tasks are completed efficiently and accurately.Responsibilities:Primarily accountable for Ecomm Boutique Drop Ship and Retail Store CustomersResponsible for maintaining accurate information within the Good American ERPStudies vendor guidelines and conducts vendor set up for new customers and communicates department specific details and guidelines to the appropriate departmentHelps to resolve customer issues including shipping discrepancies price discrepancies late arrival of product; ensure all sales interactions are conducted in a respectful and socially conscious manner.Charging and maintaining accurate payment information for specialty accountsProvide sales rep with RA # and instructionsCoordinate retail transfers and shipments to our 5 locationsHandles day-to-day operations related to drop ship orders and coordinates with customers to ensure quick and efficient issue resolutionOversees processing and fulfillment of eCommerce orders and ensures quik shipping and issue resolutionOrder entry allocation and fulfillmentShipment ApprovalsUphold Good American ethical standards by ensuring accuracy of vendor accounts records and purchase orders and reconciling when needed.Proactive communication with 3rd party providers including but not limited to: Warehouses Small Package Carriers and LTL CarriersKey Competencies:Proactive problem solving and assessmentProfessional communication skills Written and verbalStrong priority and organization skillsSelf-starter in working as an individual as well as a team playerHandle each account or situation with white glove serviceQualifications:1-2 years of operations corrdination or account management experienceExcellent verbal and written communication skills a mustProficiency in Microsoft Outlook Word and intermediate to advanced Excel Skills (VLookups/Pivot Tables/Formulas)Innovative and comfortable in fast paced environmentNet Suite knowledge a plusPlease note that this role requires to be onsite four days a week. At Good American we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued respected and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races gender identities ages religions sexual orientations abilities and veteran statuses to apply.WE ARE B CORP CERTIFIED!As our business has grown so has our responsibility to our community our planet and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.Required Experience:IC Key Skills Loan Processing,Sales Experience,Account Management,Banking,Pricing,Corporate Finance,Customer Support,Fair Housing Regulations,Strategic Planning,Underwriting,Sales Management,Channel Management Employment Type : Full-Time Experience: years Vacancy: 1