Job Description

Window and Door Field Service Lead in Tampa, FL

As a Window and Door Service Lead, you will coordinate Field Service team activities, provide leadership, and ensure technical accuracy and outstanding customer service. You will also collaborate with cross-functional teams to resolve issues and improve processes.

Schedule: Monday-Friday, 7:00 -3:30 ;
Compensation Range (depending on experience)

MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality products and exceptional service.

Responsibilities, But Not Limited To:

Lead & Support: Guide Field Service technicians, ensuring safety and compliance.

Scheduling: Prepare schedules, approve absences/overtime, and maintain workflow.

Problem-Solving: Assist with complex service issues and make resolution decisions.

Continuous Improvement: Provide feedback to Field Service and Manufacturing teams.

Documentation: Maintain accurate records and participate in performance reviews.

Software Administration: Manage Field Service software, reporting, and user setup.

Qualifications

Leading a Team: 3 to 5 years' experience

Hands-On Work: Operate tools as needed and maintain company vehicle.

Communication: Strong leadership and people skills.

Decision-Making: Ability to assess complex situations and prioritize effectively.

Math & Reasoning: Basic calculations and critical thinking skills.

Certifications: Laminated Reglazing and Aerial Lift Truck operation (or ability to obtain).

Physical Requirement: Able to lift up to 50 lbs.

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

Prescription

Dental

Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Window and Door Field Service Lead at MI Windows and Doors

JOB DESCRIPTION

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