Job Description

Window and Door Field Service Technician II - Fort Pierce, FL

As a Window and Door Field Service Technician II, you represent MITER Brands and our trusted family of brands, including Milgard, MI Windows & Doors, and PGT Innovations. by delivering skilled, professional service in the field. This mid-level role requires strong technical ability, sound judgment, and the capability to resolve most window and door service issues independently while delivering excellent customer experience.

You'll handle a broad range of service calls, perform accurate diagnostics and repairs, and collaborate with internal teams when issues require escalation-ensuring every customer interaction reflects our commitment to quality, craftsmanship, and care.

Compensation Range: $ - $ (depending on experience)
Schedule: Monday - Friday, starting at 6:00

As part of MITER Brands, home to industry leaders like Milgard, MI Windows & Doors, and PGT Innovations, we serve builders, remodelers, contractors, and homeowners nationwide with integrity, innovation, and excellence.

Responsibilities

Perform diagnostics, repairs, adjustments, and retrofits on a wide range of window and door products.

Conduct onsite inspections to identify installation, product, or usage-related issues.

Complete standard to moderately complex repairs with minimal supervision, escalating advanced or non-standard issues as needed.

Apply working knowledge of product design, installation methods, and structural interfaces.

Serve as a professional field representative, addressing customer concerns clearly and respectfully.

Communicate technical findings, repair outcomes, and maintenance recommendations to homeowners, builders, and contractors.

Deliver a consistent, positive customer experience aligned with MITER Brands' service standards.

Collaborate with Field Service Tech III, supervisors, and internal teams on complex or recurring service issues.

Accurately document service work, parts usage, findings, and resolutions using digital service tools.

Maintain a clean, organized service vehicle, tools, and inventory.

Follow all safety guidelines, job site protocols, and company policies.

Identify opportunities for product upgrades or preventative maintenance and communicate recommendations appropriately.

Participate in required training to expand product knowledge and repair skills.

Support continuous improvement by providing feedback on recurring field issues or service trends.

Qualifications

High school diploma or equivalent required; technical or trade training preferred

3-5 years of experience in window/door service, installation, maintenance, or related trades

Strong troubleshooting skills with the ability to resolve most service issues independently

Solid customer service and communication skills

Ability to follow service procedures and know when to escalate issues

Valid driver's license with a clean driving record

Ability to lift, carry, and maneuver up to 50 lbs., including ladders and materials

Experience using mobile devices or digital systems for service documentation

Familiarity with building codes, installation standards, and construction best practices

Experience with MI Windows & Doors, or PGT products is a plus

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

Prescription

Dental

Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Window and Door Field Service Tech II at MI Windows and Doors

JOB DESCRIPTION

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