Test Proctor (Full-Time, OPS- Multiple Vacancies) at InsideHigherEd

Job Title: Test Proctor (Full-Time, OPS- Multiple Vacancies) Location: Tallahassee, FL Regular/Temporary: Temporary Full/Part Time: Job ID: 60534 Department Office of Digital Learning & Academic TechnologyResponsibilities The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-clerical work. These responsibilities are described below.Admit testers in and out of the facility.Upon entrance: Greet testers as they enter the testing lobby. Check the testers’ registration and photo ID. Confirm all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements. Upon exit: Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration. Proctor testers in the testing room. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor who can address sensitive matters. Complete office administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the team and department with special projects and tasks.Qualifications Due to NCTA and CLEP test regulations: 21 years of age or older and not doing undergraduate-level coursework at *any* college or university.Able to regularly work at least 30 hours a week. Those unable to work fewer than 30 hours a week will not be considered for this position. Bachelor’s degree (BA/BS) or associate’s degree (AA/AS). Able to follow procedures precisely and pay attention to detail. Able to maintain a consistent work schedule. Able to carefully handle secure and confidential information. Able to provide courteous customer service. Able to maintain professionalism in a team-based environment. Able to work effectively under high-stress situations.Preferred Qualifications Able to regularly work at least 35 hours a week.One year or more of customer service experience.Student or work experience in a college or university setting.Experience working with secure and confidential materials or information.Proficiency using computers.University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!Learn more about our university and campuses.Anticipated Salary Range This position starts at $15.00 an hour and can earn up to $17.00 per hour. Increases may be granted for strong job performance and increased job responsibilities.This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate). This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate). Vacation and sick leave are not included with this position. However, staff working in this position may be eligible to receive health insurance benefits, special FSU discounts, and are automatically enrolled in the 401(a) FICA Alternative Plan.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Considerations This is an OPS/temporary job.Based on the duties, this position may require completion of a criminal history background check.See testing.fsu.edu for standard business hours. During peak times of the semester (i.e., Finals Week), the testing center may be open during extended hours. During these times, staff may be expected to work additional hours and may be eligible for overtime pay of time-and-a-half (1.5 times the normal pay rate).Work at least 30 hours a week. Those unable to work fewer than 30 hours a week will not be considered for this positionThis position is being advertised until filled. Applications will be reviewed periodically throughout the year as departmental needs arise. Qualified candidates will be contacted via email when a need arises, and interviews must be scheduled in advance (no walk-ins).Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.