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Work From Home Customer Support Agent - Flexible Schedule at Turbotax USA
Job Description
Job description
Work from home with TurboTax Product Expert
- Get paid $24 per hour
- Get a $405 Certification bonus
- Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
- Earn an additional $5/hr from April 9 15 for all hours worked
- Fast 24 hour Certification
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We ll give you amazing continuous support for everything.
- Get paid $24 per hour
- Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert
- $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
- Certification takes place over 3 days
- Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
- Minimum 25 hours per week required, want to work more? Go for it!
- You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
- This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
- Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
- The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Typical mid-level pay: $96k for Agents and Business Managers of Artists, Performers, and Athletes nationally
Senior roles pay 168% more than entry—experience is well rewarded.
Strong candidate leverage
High demand and responsive wages. Negotiate confidently on all fronts.
Who this leverage applies to
Where to negotiate
Likely Possible Unlikely
Watch out for
Use competing offers and timing to your advantage.
Does this path compound?
Many openings, but pay doesn't scale as much with experience.
Openings come from turnover, not new growth. Differentiate to advance.