Workflow Supervisor at QVC

Working at QVC Group means joining a live social shopping company with incredible teams ambitious projects and amazing careers. QVC Group Inc. is a Fortune 500 company with six leading retail brands - QVC HSN Ballard Designs Frontgate Garnet Hill and Grandin Road.Your Opportunity Your TeamThe Workflow Supervisor supports QVC and HSN and manages the daily flow of content requests in Airtable. This includes reviewing processing assigning and scheduling requests with the OmniChannel team. The role ensures timelines and schedules run smoothly. The Workflow Supervisor works closely with all QVC teams to receive define schedule and process work requests.Each day you will review briefs in Airtable to schedule resources and handle requests. You will support OmniContent execution teams by updating requests building out Airtable facilitating conversations with requestors and collecting and sharing feedback. You will track progress provide weekly updates on outstanding or challenging requests and work with OmniContent teams to adjust plans as needed based on bandwidth. You will be responsible for maintaining efficient workflow processes and regularly suggest improvements to support OmniContent and internal systems.Where Youll WorkThis role is hybrid and will require you to be onsite at Studio Park in West Chester PA approximately 6 days per month (onsite days are predetermined and standard across the company). Relocation assistance is not available for this role.What Youll DoYou will understand and support the objectives of the OmniContent teams working to advance company WIN goals and organizational initiatives.You will assist all areas within OmniContent including Content & Creative OmniCreative Photography Post Production & Graphics Content Factory and Livestreams.You will review and process Airtable OmniContent requests ensuring all required information is included. If details are missing communicate directly with the requestor to gather needed details before moving the request forward.You will schedule weekly meetings with assigned OmniContent support areas to review requests discuss feasibility production/job updates and confirm next steps.you will manage content request workflow based on live dates and T-Shirt sizes assessing capacity brief information timelines and logistics. Address any issues that could impact production or due dates.You will keep requesters updated on job status including changes to deliverables bundling opportunities delays or other unusual situations through Airtable.Additional duties may include (but are not limited to) content set scheduling coordinating stylist support creating Flex placeholders scheduling videography reviewing MultiMedia Producer interfaces ordering product samples for content production and leading OmniContent discussions for companywide events or requests.What Youll BringBachelors degree in marketing Communication Operations or related field in Content Production.Minimum 3-5 years of business experience in Marketing Communications Operations or Content Production.Experience with workflow management Airtable and content production is beneficial.Strong operational knowledge with hands-on experience in content production across multiple platforms (linear social Meta TikTok livestreams digital).Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance. If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator Employment Type : Full-Time Experience: years Vacancy: 1