Workforce Experience & Operations Manager at Modern Amenities

Workforce experience & operations managerLocation: Eugene ORType: Full-time OnsiteReports to: Head of Call CenterRole OverviewWe are building a high-energy sales hub in Eugene and we need a versatile leader who can keep the engine running smoothly. This is a hybrid role that blends office management new-hire onboarding & training and community engagement.You will be the cultural anchor of the centerensuring an efficient welcoming environment for employees overseeing the onboarding and training experience for new hires and helping us build relationships across the Eugene community to support hiring brand awareness and local partnerships.This is an ideal role for someone who thrives in a fast-paced environment enjoys wearing multiple hats and wants to help shape a growing team and workplace from the ground up.Key Responsibilities1. Office Management & Operational Support (40%)Own day-to-day office operations: supplies equipment vendor coordination space management and facility needsServe as the primary onsite contact for employees contractors vendors and visitorsMaintain a positive productive workplace environmentclean organized and optimized for call center operationsCoordinate schedules room bookings onsite events and team activitiesSupport leadership with administrative tasks such as reporting scheduling and coordinationEnsure compliance with safety protocols and workplace policies2. New Hire Onboarding & Training (35%)Lead the full onboarding experience for new call center employees ensuring a smooth and welcoming startConduct orientation sessions: company overview tools systems SOPs expectations metricsPartner with leadership to develop training materials playbooks and ongoing development programsTrack onboarding progress and training completionHelp maintain a high-quality consistent training environment as the center scalesSupport QA by reinforcing standards scripts and performance expectations3. Community & Talent Engagement (25%)Represent the company within the Eugene community as a friendly proactive liaisonBuild relationships with local workforce groups colleges job centers and community organizationsSupport local hiring events career fairs and outreach activitiesDrive initiatives that make the call center a local employer of choiceHelp create a positive community-minded culture within the centerCoordinate volunteer events local partnerships and community-building programsIdeal Candidate ProfileRelevant experience of at least 2 yearsExperience in office management HR coordination training retail management call center support or similar people-facing rolesWarm confident communicator who enjoys helping others succeedStrong organizational and multitasking skillsComfortable operating independently and taking ownershipAble to thrive in a fast-paced high-volume environmentCapable of building relationships both internally and externallyKnowledge of training development community engagement or call center environments is a plusPassion for creating a welcoming inclusive and productive workplaceWhat Success Looks LikeThe call center operates smoothly day-to-day with minimal frictionNew hires are fully ramped on time and feel supported and connectedThe workplace culture is energized organized and professionalThe community views us as a strong local employer and partnerLeadership has a reliable onsite presence to execute plans and support growthThe salary for this role is $52k-$68kRequired Experience:Manager Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 52 - 68