Workplace Experience Agent at Latham & Watkins LLP

About Latham & WatkinsLatham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration. About the RoleThe Workplace Experience Agent is an integral part of Lathams Workplace Experience team and will be responsible for overseeing anticipating facilitating and fulfilling the frontline support needs for all personnel and guests working in our space with a particular focus on their work area and related requests and requirements while establishing and maintaining genuine connections with clients creating customized and seamless experiences greeting and escorting visitors addressing client concerns anticipating needs and providing information about amenities and services. This role will be located in our San Diego office.Responsibilities & QualificationsOther key responsibilities include:Executing effective processes and strategies for managing client support within the office collaborating with colleagues and departments to ensure seamless service delivery fulfilling ServiceNow tickets conducting quality assurance checks and coordinating cross-departmental effortsEnsuring workstations and collaboration spaces are presentable and equipped to client specifications verifying technology functionality providing first-line technology assistance and utilizing the firms Workplace Experience technology tools to enhance client supportIdentifying delegating and addressing uncompleted tasks appropriately preparing for the day in advance prioritizing multiple deadlines and performing quality checks on client requests to deliver outstanding supportOperating as an on-the-ground project manager facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams assisting with special projects offsite experiences and adhering to globally standardized service level agreementsProtecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retainsWed love to hear from you if you:Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environmentDemonstrate a willingness to complete all tasks and learn new skills with flexibility and eagerness to grow professionallyExhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivityAnd have:A high school diploma or an equivalent A minimum of three (3) years of workplace experience or related experience Benefits & Additional InformationSuccessful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:Healthcare life and disability insuranceA generous 401k planAt least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenureWell-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)Professional development programsEmployee discountsAffinity groups networks and coalitions for lawyers and staffLatham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.Pleaseclick hereto review your rights under U.S. employment laws. #EntryLevel #LI-CC2 #wayupPay RangeUSD $55000.00 - USD $62000.00 /Yr.Required Experience:Unclear Seniority Key Skills Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass Employment Type : Full-Time Experience: years Vacancy: 1