YourLiebherrCareer Technical Coordination Supervisor, Field Service at Liebherr

This position is responsible for scheduling and dispatching workers work crews equipment or service vehicles for conveyance of materials freight or passengers or for normal installation service or emergency repairs rendered outside the place of business. The position is also responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve customer complaints.* This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.ResponsibilitiesPrepare schedule and dispatch workers work crews equipment spare parts or service vehicles to appropriate locations according to customer requests specifications or needs.Coordinate with the customer and other departments (such as spare parts repairs training TAs and TMs and service) to resolve technical issues prepare jobs provide administration and coordination of personnel resources equipment and parts to provide complete customer satisfaction.Relay work orders messages and information to or from work crews supervisors and field inspectors.Basic troubleshooting knowledge of mechanical hydraulic and electrical systems.Carry out supervisory responsibilities in accordance with the organizations policies and procedures including planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for all assigned Field Service Technicians.Confer with customers supervising personnel or factory resources in order to address questions problems and requests for service or equipment.Prepare daily work prioritize jobs and run schedules.Ensure field service staff has all necessary tools and equipment to perform required tasks.Confer and inform Technical Managers about reoccurring issues.Monitor personnel and/or equipment locations and utilization in order to coordinate service schedules.Confer with customers by telephone and confirm by email in order to provide information about products and services to take orders provide technical assistance or follow-up or obtain details of complaints.Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken in the systems we use.Contact customers in order to respond to inquiries or to notify them of modifications investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Review and evaluate completed jobs and initiate measures to improve the efficiency.Provides required information to the admins for the allocation of costs.Complete contact forms prepare change of address records and delivery address changes using computers.Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.Oversees the maintenance of quality standards through visual and mechanical inspection methodsPromotes a safe work environment by ensuring that established safety procedures are being followed.Oversees the handling and disposing of hazardous wastes such as oil antifreeze transmission fluid auto parts cleaner and similar material.CompetenciesHigh school graduate or GED and at least 3 years of experience with heavy equipment or machinery or the equivalent education and experience.Supervisory position which directs and coordinates the activities of field service technicians.Responsible for the overall direction coordination and evaluation of Field Service Technicians team.Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.Responsibilities include interviewing hiring and training employees; planning assigning and directing work appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Demonstrated initiative to visualize organize manage and complete projects in individual andgroup settings.Ability to interface with all levels of staff.Demonstrated ability to handle confidential information.Proficiency in PC based word processing and spreadsheets.Ability to multi-task while completing work in a competent and professional manner.Travel domestically and internationally up to 20% of the time.Ability to obtain and maintain a valid driver license and passport.Ability to work nights or weekends and perform on-call duty.Our OfferAn interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Jose Matrille.Liebherr-America Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.If you are a California resident please visit Liebherr USA Co. Privacy Statement for more information regarding how Liebherr-America Inc. and its US affiliates collect and process your personal information.One Passion. Many Opportunities.The companyIn line with its international growth Liebherrs venture into the United States began in 1970. Within a couple of years the company expanded and completed its production facilities in Newport News Virginia for its product line of hydraulic was later converted into Liebherrs manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News addition to its production facility Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline Inc. Liebherr Gear Technology Inc. Liebherr Automation SystemsCo. and Liebherr USA Co. the umbrella company for 12 product segments that are positioned across the United States.LocationLiebherr USA Co.7075 Bennington Street77028 Houston TXUnited States (US)ContactJose Matrille Not translated in selected language Required Experience:Manager Key Skills Vendor Management,Employee Evaluation,Construction Experience,Ecological Restoration,Industrial Cleaning,Military Experience,Security,Telecommunication,Financial Report Interpretation,Leadership Experience,Supervising Experience,Cabinet Installation Employment Type : Full-Time Experience: years Vacancy: 1