IT Support Specialist

Our client is committed to providing innovative B2B payment solutions for businesses worldwide. They empower finance leaders to focus on strategic decisions by streamlining the "how" and "when" of payments through innovative software. Their mission is to make financial transactions seamless, secure, and efficient.

We are seeking an enthusiastic and detail-oriented Entry-Level IT Support Specialist to join our team. In this role, you will provide technical support for software, hardware, and telecommunications issues in a fast-paced, technology-driven environment.

Job Description

As an IT Support Specialist, you will troubleshoot and resolve technical issues, assist users with core applications, and deliver exceptional customer service to internal users. This position is an excellent opportunity to gain valuable experience in a fintech startup environment.

Key Responsibilities

• Provide technical support for hardware, software, operating systems, mobility devices, and telecommunications issues.
• Collect information, open tickets, and resolve or escalate hardware/software requests.
• Assist users with core banking applications and standard software, addressing technical concerns and ensuring proper usage.
• Answer, evaluate, and prioritize incoming assistance requests via phone, email, and self-service tools.
• Maintain technical documentation and track details for incident resolution.
• Create and update documentation for support procedures and problem-resolution steps.
• Adhere to company policies, complete required training, and stay updated on industry standards.
• Offer coaching, mentoring, or training to colleagues as a subject matter expert when needed.

Qualifications

• 1+ years in IT Help Desk support required; experience in the financial industry is a plus.
• High school diploma required; Bachelor’s degree in Information Technology preferred.

Skills

• Broad technical knowledge in troubleshooting and resolving hardware, software, operating systems, and telecommunications issues.
• Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service focus with a commitment to delivering timely, professional solutions.
• Strong analytical, research, and troubleshooting abilities.

Preferred Skills

• Specialized training in IT support tools and applications.
• Familiarity with platforms like Zoom, Slack, etc.
• Experience in a banking or financial environment is a plus.

Benefits

• Competitive salary with growth opportunities.
• Flexible remote work environment.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Professional development opportunities.