Remote Customer Service Advisor

About the Company:
At Conduent, our team helps power essential services for Fortune 100 companies and hundreds of government agencies—making a real impact on the people who rely on them every day. Here, you’ll have the chance to grow, make a difference, and be part of a culture that values who you are.

Job Description
We’re looking for a sharp problem-solver who’s comfortable handling a high volume of calls and helping customers resolve issues with care and clarity. As a Customer Service Advisor, you’ll assist with post-purchase questions—like tracking orders, checking statuses, and more. If you’re passionate about making customers feel heard and supported, we’d love to meet you.

What You’ll Do:

• Handle inbound calls from customers with inquiries about their recent purchases.
• Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
• Use your problem-solving skills to find quick solutions and resolve any issues.
• Help de-escalate frustrated customers with empathy and professionalism.
• Occasionally assist with upselling or cross-selling when appropriate and necessary.

Who We’re Looking For:

• A compassionate and patient individual with excellent communication and soft skills.
• Strong problem-solving abilities and a knack for de-escalating upset customers.
• Someone who thrives in a high-volume, fast paced environment.
• Experience in customer service or call centers is a plus, but not required- training will be provided!

Benefits & Perks

• Work remotely from the comfort of your secure home workspace.
• Get medical, dental, and vision coverage starting on day one.
• Start accruing paid time off after 180 days.
• Earn $17 per hour plus performance-based bonuses
• Full Time position with schedules between the hours of 7am – 12am CST

Requirements

• Must be 18 years of age or older.
• High school diploma or GED required.
• Must pass a criminal background check.
• At least six months of customer service experience is required.
• Must have high-speed internet: 10 Mbps+ download, 3 Mbps+ upload, and ping under 175ms (ethernet only).
• Must be able to type accurately at 30 words per minute or more.
• A private, secure workspace with a door is required during work hours.
• Familiarity with iOS, macOS, or similar technology is preferred.
• Flexibility to work any day of the week, including weekends, is required.
• Must reside within an approved U.S. hiring zone.

NOT Hiring in the following locations:

• States: AK, CA, HI, MA, IL, MT & NY
• Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver

Conduent is an Equal Opportunity Employer